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Hexaware Hiring Update 2022 | Recruitment Process | Eligibility Criteria


Eligibility Criteria :

  • Academic Criteria : 60% or 6 CGPA and above throughout in 10th, 12th and Graduation
  • No Live backlogs at the time of registration
  • Year of Passing 2022 Pass out
  • Role : Trainee
  • Work Location : Mumbai/Pune/Chennai & Noida
  • Qualification: Graduates BSc (CS/IT/Electronics) & BCA
  • CTC & Stipend : 3LPA & 15k for 3 months stipend amount
  • Service Agreement : 2yrs – 2 Lakhs
Job Description :

  • 1. Excellent verbal and written communication in English is must
  • 2. Should have basic knowledge on ITIL process and international Client handling over the phone and email
  • 3. Meet established service level metrics for call response, technical support and customer service
  • 4. Provide Help Desk Support for End users and Level 1/2 support of IT Infrastructure and Applications
  • 5. Log Incidents/call tickets into Ticketing tool, monitor incoming customer ticket queues for assignment, follow-up and resolution
  • 6. Follow and complete IT Service desk opening and closing checklists
  • 7. Research and update knowledge base for solutions that can be used to provide first call or contact resolution
  • 8. Perform installation/troubleshooting/configuring of MS outlook Client, MS Office, Applications software, Antivirus Software, Internet explorer and basic network troubleshooting
  • 9. Use remote tools such as Remote Desktop support, Dame Ware/Bomgar, Team viewer etc..(It’s an optional) to troubleshoot and resolve endusers laptops, desktops.
  • 10. Provide follow-up service to End-users to ensure that service provided by Help Desk has addressed their needs in a timely and efficient manner
  • 11. Candidates should be open to work in 24*7 shifts environment.
  • 12. Candidates having more than 1 year of education gap are not eligible for this drive. 


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