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DXC Technology Hiring Update | Senior Assistant Service Delivery Coordinator

 Educational Qualification :

  • Bachelor's Degree (B.Sc. IT, Computer Science, BCA, BSc Mathematics, Physics, Chemistry)
  • 60% aggregate in academics (10th, 12th & Graduation) 
  • Salary: 3 LPA ( 2.8 Fixed+20K joining Bonus) + Night Shift Allowance
  • Industry: IT- Services
  • Functional Area: IT Software Services & Maintenance
  • Employment Type: Full Time, Permanent

Job Specifications :

  • An Ability to work with cross functional teams across all domains 
  • Good written and spoken English 
  • Flexible to work - 24x7 Support (night/morning shifts) 
  • Work Experience: 0-1yrs 
  • Work location: Bangalore/Chennai/Noida/Gurgaon/Hyderabad

Roles and Responsibilities :

  • Candidate plays a role of an ongoing interface between client and DXC. 
  • Assist in gathering the required information, to handle customer software, technical quires, troubleshooting and problem solving of end user issues. 
  • Manage customer expectations regarding estimated response times for issue resolution, meet SLAs like response and resolution times by partnering with L2, and L3 teams within the organization.
  • Collaborate with Technical Support team members to properly manage customer inquiries and escalate when appropriate. 
  • Own customer technical issues from initial report to resolution, communicating the customers regularly regarding issue status. 
  • Monitoring the given tasks as needed.
  • Ensures compliance with internal processes and standards for IT Support.
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