- Bachelor's Degree (B.Sc. IT, Computer Science, BCA, BSc Mathematics, Physics, Chemistry)
- 60% aggregate in academics (10th, 12th & Graduation)
- Salary: 3 LPA ( 2.8 Fixed+20K joining Bonus) + Night Shift Allowance
- Industry: IT- Services
- Functional Area: IT Software Services & Maintenance
- Employment Type: Full Time, Permanent
Job Specifications :
- An Ability to work with cross functional teams across all domains
- Good written and spoken English
- Flexible to work - 24x7 Support (night/morning shifts)
- Work Experience: 0-1yrs
- Work location: Bangalore/Chennai/Noida/Gurgaon/Hyderabad
Roles and Responsibilities :
- Candidate plays a role of an ongoing interface between client and DXC.
- Assist in gathering the required information, to handle customer software, technical quires, troubleshooting and problem solving of end user issues.
- Manage customer expectations regarding estimated response times for issue resolution, meet SLAs like response and resolution times by partnering with L2, and L3 teams within the organization.
- Collaborate with Technical Support team members to properly manage customer inquiries and escalate when appropriate.
- Own customer technical issues from initial report to resolution, communicating the customers regularly regarding issue status.
- Monitoring the given tasks as needed.
- Ensures compliance with internal processes and standards for IT Support.
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